Legal

Terms of Service

Effective November 11, 2026

1. Who these terms are between

These Terms of Service ("Terms") are an agreement between Ulmer Software LLC ("Ulmer," "we," "us") and the business that signs up for the Ulmer Security Management System, including Ulmer Security Operations and ExecPro (together, the "Service"). That business is the "Customer." The person who signs up confirms they have authority to accept these Terms for the Customer.

The Service is sold only to businesses. People the Customer invites to use the Service, such as officers, supervisors, site managers, clients, residents and protected persons ("Users"), use it on the Customer's behalf and must also follow these Terms.

2. Accounts and access

• The person who signs up becomes the Customer's first company admin and controls who is invited, their roles and what they can see.
• Two-factor sign-in is required. Each User must keep their own sign-in details private and must not share an account.
• The Customer is responsible for everything done under its accounts and must tell us promptly at the contact address below if it believes an account has been misused.
• Users must be at least 18 years old, except residents a Customer invites to the resident app, who must be at least 13 and, if under 18, use it with a parent or guardian's permission.

3. Free trial

New Customers get a 14-day free trial. No payment card is needed to start. If the Customer chooses a paid plan before the trial ends, billing starts when the trial ends. If no plan is chosen, access to the Service is limited when the trial ends until a plan is chosen. Trial accounts are provided as they are, and we may end or change trials at any time.

4. Plans, fees and payment

• Pricing. Plans are priced per active security staff member per month (and, for ExecPro, per person on a protection detail per month), with a monthly minimum charge, as shown on our website and at checkout when the Customer subscribes. Yearly plans are billed in advance for the year.
• Seat counts. The number of active staff is counted by the Service and may be updated automatically. Charges are adjusted, and may be prorated, as the count changes.
• Automatic renewal. Subscriptions renew automatically at the end of each monthly or yearly period until cancelled.
• Payment. Payments are processed by Stripe. The Customer authorizes us, through Stripe, to charge its payment method for all fees when due. We do not store full card numbers.
• Promotions. Discounts such as the founding-customer offer apply only for the period and terms stated when offered.
• Taxes. Fees do not include taxes. The Customer is responsible for any sales, use or similar taxes that apply, other than taxes on our income.
• Price changes. We may change prices for future billing periods with at least 30 days' notice by email or in the Service.
• Late or failed payment. If a payment fails, we will try again and let the Customer know. If it remains unpaid, we may limit or suspend access until it is paid.

5. Cancellation and refunds

A company admin can cancel at any time from the Billing tab. Cancellation takes effect at the end of the current billing period, and the Service stays available until then. Fees already paid are not refunded, including for partial periods or unused seats, except where the law requires a refund or we decide to give one.

6. Your data

• Ownership. The Customer owns the information it and its Users put into the Service, such as staff records, schedules, reports, logs, photos and files ("Customer Data").
• Our use. We use Customer Data only to provide, secure, support and improve the Service, to bill for it, and as the law requires. We do not sell Customer Data and do not use it for advertising.
• Roles. For personal information in Customer Data, the Customer decides why and how it is collected, and we handle it on the Customer's instructions as its service provider. Our Privacy Policy explains this in more detail.
• Automatic deletion. Some sensitive records are deleted on a schedule, for example ID scan records after 90 days, license plate reads after 90 days, officer location trails after 7 days and ExecPro location history after 30 days. Customers should export anything they need to keep longer.
• After cancellation. The Customer may ask us to export or delete its Customer Data. We may delete Customer Data 30 days after the subscription ends, except copies we must keep by law or that remain for a limited time in backups.
• Usage information. We may use information about how the Service is used, with no names or Customer Data that identifies a person or Customer, to run and improve the Service.

7. Your responsibilities

The Customer is responsible for its use of the Service and for its Users. In particular, the Customer will:

• Comply with all laws that apply to its business and to the way it uses the Service, including security licensing, employment, privacy, data protection, recording, surveillance, firearms and consumer laws.
• Give any notices and get any consents the law requires before collecting information about people, including scanning visitor IDs, taking photos, reading license plates, viewing or recording cameras, tracking officer locations, and sharing a protected person's location.
• Have a lawful basis to collect and share every piece of personal information it puts into the Service, including home addresses and contact details of staff.
• Use ID scans, background information and license plate reads only for lawful security and access-control purposes, and not to make decisions that the law restricts, such as credit or employment eligibility decisions governed by consumer reporting laws.
• Keep its own records of anything it is legally required to retain.
• Make sure the information it enters is accurate and that its Users follow these Terms.

8. Acceptable use

The Customer and its Users must not:

• Use the Service to stalk, harass, discriminate against or unlawfully monitor anyone, or to track a person's location without the consent the law requires.
• Upload anything unlawful, infringing or harmful, including malware.
• Try to get into accounts, data or systems they are not allowed to access, or test the Service's security without our written permission.
• Copy, resell, rent, reverse engineer or build a competing product from the Service, except where the law does not allow this restriction.
• Overload or interfere with the Service, or use automated tools to pull data from it beyond normal use.
• Use the Service to store payment card numbers, government ID numbers beyond what an ID scan captures, or health records, other than as the Service's features are designed for.

9. Safety features are not emergency services

Ulmer is not an emergency service, alarm monitoring service or substitute for calling 911.

Features such as the "I need help" button, the resident emergency button, lone-worker check-ins, missed-round alerts, phone and text alerts, live officer maps and camera viewing depend on phones, networks, power, third-party services and correct setup, and may be delayed or fail. They are tools to help the Customer's team communicate. In an emergency, always call 911 or your local emergency number. The Customer is responsible for its own emergency procedures and staffing.

10. ExecPro and location sharing

• A protected person's location is shared only after they consent in the app, and they can stop sharing at any time. The Customer must not pressure anyone to consent and must follow its own legal advice on consent and notices.
• Messages in ExecPro are encrypted in transit and at rest. They are not end-to-end encrypted, which means our systems can process them to deliver the Service.
• Location accuracy depends on the device and network and may be wrong or delayed.

11. Other services you connect

The Service can work with services we do not control, such as Stripe, QuickBooks Online, camera systems (including Verkada, Avigilon Alta and Milestone), text messaging, email and delivery apps. When the Customer connects or uses one, it does so under that provider's own terms and privacy policy, and we are not responsible for that provider's service. We may change or stop supporting a connection if the provider changes or ends it.

12. Availability and changes

We work to keep the Service available and secure, but we do not promise it will be available at all times or free of errors. We may carry out maintenance, and we may add, change or remove features. If we remove a major feature that a paid plan depends on, we will give reasonable notice where we can.

13. Our property

We and our licensors own the Service, including its software, design, text and branding. During a paid subscription or trial, we give the Customer a limited, non-exclusive, non-transferable right for its Users to use the Service for the Customer's internal business. If the Customer sends us suggestions, we may use them without any obligation.

14. Confidentiality

Each side will protect the other's non-public business information that it receives in connection with the Service, use it only for the purposes of these Terms, and share it only with people who need it and are bound to protect it, or as the law requires.

15. Suspension and termination

We may suspend or limit access, with notice where reasonable, if fees are unpaid, if these Terms are seriously broken, or if we need to protect the Service, other customers or anyone's safety. Either side may end these Terms if the other seriously breaks them and does not fix the problem within 15 days of written notice. Sections that by their nature should continue, such as fees owed, data, disclaimers, limitation of liability and indemnity, continue after these Terms end.

16. Disclaimers

Except as stated in these Terms, the Service is provided "as is" and "as available." To the extent the law allows, we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the Service will prevent any incident, loss, theft, injury or claim, or that information from ID scans, license plate reads, cameras, maps or third-party services will be accurate.

17. Limitation of liability

To the extent the law allows: (a) neither side is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, business or data, even if told they might happen; and (b) our total liability for all claims relating to the Service or these Terms is limited to the fees the Customer paid us for the Service in the 12 months before the event that caused the claim.

These limits do not apply to the Customer's obligation to pay fees or to either side's liability that cannot be limited by law.

18. Indemnity

The Customer will defend and indemnify us against claims, losses and costs (including reasonable legal fees) brought by third parties that arise from Customer Data, from the Customer's or its Users' use of the Service in breach of these Terms or the law, or from the Customer's security operations, including any claim that the Customer collected, used or shared someone's information without a required notice or consent.

19. Governing law and disputes

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of law rules. The state and federal courts located in North Carolina have exclusive jurisdiction over any dispute relating to these Terms or the Service, and both sides consent to those courts. Before filing a claim, each side will first try in good faith to resolve the dispute by contacting the other in writing and allowing 30 days to work it out.

20. Changes to these terms

We may update these Terms. If a change is material, we will give at least 30 days' notice by email to company admins or in the Service before it takes effect. Continuing to use the Service after the effective date means the Customer accepts the updated Terms. If the Customer does not agree, it may cancel before the change takes effect.

21. General

• These Terms and the Privacy Policy are the whole agreement about the Service and replace earlier discussions, unless the Customer and we sign a separate written agreement.
• If part of these Terms cannot be enforced, the rest still applies.
• Not enforcing a right right away does not waive it.
• The Customer may not transfer these Terms without our written permission. We may transfer them to a successor, such as a company that takes over our business.
• Neither side is responsible for delays caused by events beyond its reasonable control.
• Notices to the Customer may be sent to its company admin's email address. Notices to us go to the contact address below.

22. Contact

Ulmer Software LLC
Email: blackwolfaccount@protonmail.com